Testing is not just our business it’s our passion

Testing is not just our business it’s our passion

Home » Blog » Testing is not just our business it’s our passion

Testing is not just our business it’s our passion

Client Situation

  • Client required sophisticated reporting solution to measure quality on a $100MM+ multi-year program involving multiple external entities.
  • Several attempts to customize enterprise tools for reporting fell short.
  • Reporting required daily syncing and matching data across three systems of record.
  • Consumed by 250+ stakeholders and used in executive decision-making.

IGS Solution

  • Streamlined processes and governance.
  • Developed and implemented a custom utility to automate data extraction, cleanup, synchronization, standardization and normalization.
  • No human in the loop (robotic) utility using open source tools.
  • Established single source of truth for quality reporting.
  • Retired one defect management tool.
  • Built additional utilities to improve efficiency included: Bulk update automation, Bulk creation automation and synchronization tool.

Result and Benefit

  • Reduced costs of operation for defect management by 30%.
  • Eliminated license cost for one of the two enterprise tools for 50+ users by retiring it.
  • Low maintenance cost for new custom utility and no licensing costs.
  • Scaled reporting scope to other projects in the organization.
  • Due to the consistency and high quality of reporting, client was able to retire reports generated by other groups creating a single source of truth.

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Resolving Consumer reviews on store for successful User Acquisition

Resolving Consumer reviews on store for successful User Acquisition

Home » Blog » Resolving Consumer reviews on store for successful User Acquisition

Resolving Consumer reviews on store for successful User Acquisition

A Leading digitized bank in the far-East had low app rating from its consumers. IGS transformed the user experience and propelled them into #1 position within 3 months. Want to know how?

CHALLENGES

Client wanted to improve user experience and boost customer retention
A fintech company in far-East received lots of negative feedback on both App Store and Play Store due to poor quality. Their app had an average rating of range of 2.9/5.0

SOLUTIONS

IGS took a pragmatic approach, With it’s team of analysts
IGS’s team of experts analysed consumer feedback, drew key insights and crafted a comprehensive strategy.

RESULT

App achieved #1 rating on the online store
Once IGS took over the Quality engineering aspect, the review ratings peaked and an average of 4.2/5.0 within a span of three months.

Client Overview:  

A fintech company in far-East providing online transactions, P2P lending, money transfers and online payment faced defamation of their application with bad reviews on both online. This was primarily due to poor quality of their application. Instead of taking an incremental approach, we came up with a transformative plan to benchmark the solution against the top banking applications across the globe.

#1 among its competitors for consumer experience.

In an effort to maintain the #1 position, IGS has put in place, a team of dedicated experts to quickly identify and resolve any concerns / issues raised by consumers.

We championed a study to analyze industry best practices to achieve world-class user experience

IGS tested the application live in the city at two regions where critical feedback occurred. IGS identified the root-cause of the issue with its team of experts by conducting the required tests onsite.

World-class experience to the consumers of this bank

During the implementation of this strategy, IGS had to continue to support their current ongoing release trains to meet on-going customer expectations.

IGS performed effective and efficient RCA’s in tagging it to a reproduceable experience-based issues.

IGS’s experts tagged each review to six critical factors:
  1. QOE (Quality of Experience) -Ease of KYC
  2. Functional stability
  3. Performance
  4. Security
  5. Device compatibility
  6. Comparative advantage – Benchmarking
Key benefits:
  • Post three months of engagement, User churn out almost at 0 on the application according to our consumer.
  • This bank was able to acquire more customers and retain their current customer base.
  • The fintech company was now able to plan, develop and deploy with confidence knowing their improvements on application and user expectations

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Benefits of Investing in Skill-based Certifications for Employees

Benefits of Investing in Skill-based Certifications for Employees

Home » Blog » Benefits of Investing in Skill-based Certifications for Employees

Benefits of Investing in Skill-based Certifications for Employees

Employees are the most significant assets of any growing business. Thus, it’s crucial to invest in upskilling their capabilities in the best way possible.

In my past as a QA manager, I value skill-based certifications as an employee retention and recruitment tool. This has been a vital differentiator in harnessing my in-house teams’ technical and non-technical skills.

While reflecting on my early professional days as a QA lead, certifications have been game-changing, both in technical and non-technical areas. They helped me garner job-specific skills, competency, and confidence. Today as I lead a growing enterprise, I see certifications being pivotal to landing specific clients or projects through collective performance scaling and skill optimization.

Read on to know why more companies turn to skill-based certifications to stay relevant and competent.

Faster Adoption of New Technologies and Improved Problem-Solving Skills

Training and development certifications help employees adopt new technologies, processes, and models sooner. Therefore, I constantly upskill my existing and new workforce in line with the latest agile technologies.

Certification programs offer continued knowledge-sharing and a customized learning path to skilled professionals. By enhancing their current skills and proficiency, employees are equipped with the latest and best problem-solving capabilities at work and outside of it.

Certified training is one workplace paradigm that helps establish the groundwork to flourish in a more demanding working environment.

Boosted Productivity

According to Forbes, combining new technologies with prolific human capital is key to accelerated employee productivity. At IGS, we’ve seen how this essential endeavour can transform business operations, processes, and managerial practices.

Another study by IBM Smarter Workforce revealed that 84 percent of the best-performing employees had undergone certified training in different skill-sets.

Underscoring employee skills with direct knowledge sharing is simplified by skill-based training programs. In my experience as a leader, I believe continuous training should be a part of  any performance-centric company culture for employee productivity and innovative thinking to flourish.

Improved Job Satisfaction and Professional Growth

Professional development and employee training milestones are crucial for employees and employers. Grooming teams to get there is vital. Certification programs have provided a structured way for me to envision my employees’ growth and progress. In addition, with an open-ended approach to platform and cross-domain training, catering to cross-functional requirements is never challenging.

Employee morale and job satisfaction can be boosted with timely knowledge-sharing and skill-based certifications.

Promotes Innovative Thinking and Benchmark Deliverables

Ever wondered what fosters employee creativity and innovation? Consistent training and upskilling of course! New skills contribute to an employee’s operational evolution and enable lateral thinking.

I believe training programs help develop pertinent and complementary skills while closing skill gaps. Additionally, through skill-oriented certifications, emerging talent can undertake diverse projects and maintain benchmark quality.

Enables Business Standardization and Improves Credibility

Conducting frequent certification programs has led my teams to become more competent, flexible, and resilient to disruptions. Especially during the pandemic, we could scale organizational activities and deliver because our teams had a mixed bag of skills to back them. What internal and customer-facing employees could accomplish were:

  • Adhere to formal quality standards and industry compliance.
  • Leverage the defined industry frameworks for improved employee performance.
  • Stay better equipped to demonstrate organizational trust and face value.
  • Deliver value through a recognizable commitment to excellence.

Thus, embedding certification programs in employee retention plans is a significant game changer.

In Summary

Certifications empower people to test their knowledge, strengthen their skills and measure their capabilities against benchmarks.

In a nutshell, certifications are professional development anchors or knowledge drivers that.boost employee morale, help employees achieve job satisfaction,and accelerate productivity with quantitative and qualitative benefits.

Companies, on the other hand, can demonstrate value by fostering a certified, competent and change-ready workforce for the digital economy of 2022 and beyond.

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