How Quality Engineering helps Airlines

Author – Deepak Prakash (VP of Growth)

Technology advancement is paving the way for rapid development in various industries, including airlines. The pandemic has spurred businesses to opt for advanced solutions and prioritize digital transformation activities to improve the customer experience, streamline processes and save costs. As a result, the industry is well positioned for transition in the early post-pandemic period.

The Aviation Market size is expected to grow from USD 333.96 billion in 2023 to USD 386.21 billion by 2028, at a CAGR of 2.95% during the forecast period ~ mordorintelligence

In recent years, aviation industry has witnessed a significant digital transformation. This revolution has been propelled by several factors, including technical advancement, expansion of consumer preferences and the necessity for airlines to stay up-to-date with digital technology. It has caused airline manufacturers to generate massive amounts of data from various sources, including flight operations, maintenance, passenger services and others. Managing such data in a physical infrastructure was giving a hard time and there came the need for cloud storage. Cloud migration has given airlines the freedom to store and manage this data more effectively, reducing the need for on-premises data centres.

Migrating to the cloud can offer numerous benefits for airlines, including improved scalability, cost efficiency and agility. However, there are several challenges that airlines may face during the migration process:

Challenges in Business:

Data Security and Compliance – 

Airlines handle a huge database of sensitive customer data, including passenger information and flight data. Ensuring data security and compliance with government regulations is paramount. Cloud migration requires a robust security strategy, including data encryption, identity, access and compliance management.

Downtime and Service Interruption – 

Transitioning from on-premises infrastructure to cloud can result in downtime, which can disrupt airline operations and customer services. Careful execution of data migration process is necessary to minimize downtime and ensure a smooth transition.

Network Performance –

Airlines rely heavily on real-time data transmission for flight operations, reservations and passenger services. Ensuring low-latency, high-performance network connectivity to the cloud is crucial. Any problem with the network’s performance can result in an obstacle to data migration.

Successful cloud migration for airlines involves careful planning, risk assessment, and quality management. This is why quality engineering partners are the proven ones to deliver the best quality assurance to airlines businesses.

How does IGS pilot through the turbulences

Security Testing – 

Airlines businesses deal with sensitive passenger data and financial transactions on a daily basis. That is why security is one of the major concerns in cloud migration and quality engineering takes it as its number one priority to identify security ambiguities and ensure end-to-end security of the data migration process. Cloud security testing is one of the most favorable approaches for businesses to perform a secure cloud data migration and ensures proper access controls, encryption and compliance standards are in place to protect customer data.

Risk Mitigation – 

Quality engineering practices like rigorous testing, verification and validation help identify and mitigate potential risks associated with cloud migration. This also includes assessing the impact of data loss, or security vulnerabilities during the migration process. It not only helps airline businesses run efficiently 24*7 but also enables proactive risk management.

Performance Testing – 

The complex transition of massive data can cause downtime for airline operations like reservations, ticketing and passenger services. QE ensures rigorous performance testing is performed to ensure applications and services are operational 24 hours a day and smooth data migration happens hand in hand.

To summarise, quality engineering is pivotal in addressing the complex airline cloud migration challenges. It assures that the transition is smooth, secure and reliable, allowing airlines to reap the full benefits of cloud computing while offering a seamless and secure travel experience to their customers.